Frequently Asked Questions
Everything you need to know about your Billy Strings order.
How long will it take for my order to ship?
Standard orders are typically processed within 2-4 business days. Once shipped, domestic delivery usually takes 3-7 business days depending on your location.
What is your return policy?
We accept returns on unworn and unwashed items within 30 days of delivery. Please ensure all original tags are attached to be eligible for a full refund.
Do you offer international shipping?
Yes, we ship worldwide. International shipping rates and delivery times vary by country and are calculated at checkout.
How should I care for my apparel to ensure it lasts?
To preserve the quality of the prints and fabric, we recommend machine washing cold with like colors and tumbling dry on low heat or air drying.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it has been placed?
Because we aim to process orders quickly, we can only make changes or cancellations within 1 hour of purchase. Please contact our support team immediately for assistance.